Estimated Delivery Times
Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days, unless explicitly stated otherwise. Once in the hands of the shipping service selected, arrival times are out of our control and effectively in the hands of the courier service selected at checkout.
We commit to doing everything we can to process and release orders in a timely manor but cannot be held responsible for circumstances that remain out of our control. Such circumstances include, but are not limited to, Courier / Postal delays, Border delays, incorrect shipping information provided by the buyer, Holidays, Acts of God, and Customs.
Following order placement, you will receive an 'Order Confirmation' email. Order processing times are generally within three to five (3 - 5) business days of order placement. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible. Once your order has been processed you will receive an email letting you know its on its way.
NOTE: All shipping transit times are estimates ONLY and counted in business days FOLLOWING order processing time and release from our facility.
SHIPPING within CANADA
Orders shipping within Canada are handle by Canada Post. Following the receipt of your order fulfillment email, arrival times typically range between:
- 'Tracked Parcel' shipping options: four to eight (4-8) business days
- 'Standard' non-tracked shipping within Canada: five to twelve (5-12) business days
NOTE: 'Standard' shipping options selected within Canada do not come with tracking in order to provide our Canadian customers a less expensive shipping option.
Once your order has been fulfilled you will receive an email confirming it has shipped. If your order includes shipment from Canada Post, a tracking number will be added to your order profile once it has shipped.
If you selected Local Delivery, your order will be hand delivered by *yours truly*, therefore will not have a tracking number.
It’s important to us that you are happy with your Twice as Good purchases. Don’t hesitate to let us know if you are not satisfied by contacting firstname.lastname@example.org.
Accessories purchased on our website, not including sale items can be returned within 30 days of the shipping date. Scrunchies and hair accessories must be returned unwashed, unworn and in their original condition. Product condition is left to the discretion of Twice as Good. Once received and product is deemed free of any damage, a refund will be issued to the original method of payment used to make your purchase. Refunds can take up to five (5) business days to show up following the date they are issued. Shipping charges and duties are ineligible for refund.
When you email to inquire about setting up a Return, please be sure to include the following: Order #, Item(s) your requesting to return, and Reason(s) for requesting a return.
Please note that we are not responsible for damages resulting from shipping, washing, or wear. Customers are responsible for any charges associated with shipping unless the reason for return is determined to be our error.
We are not able to process exchanges for online orders.